LAST REVISED: December 18, 2018
These Terms of Service (the "Terms") govern your use of the Services (as defined below) provided by Rivet Works, Inc. ("Rivet"). If you have accepted these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity and its affiliates to these Terms, in which case the term "Client" will refer to such entity and its affiliates.
Rivet may, in its sole discretion, modify or update these Terms from time to time, so you should review this page periodically. When we change these Terms, we will update the ‘Last Revised’ date at the top of this page. If there are material changes to these Terms, we will notify you either by posting a notice of such changes prior to implementing the change or by directly sending you a notification. Your continued use of the Service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future Terms, do not use or access (or continue to use or access) the Service.
1.1 Provision of Services. Subject to these Terms, including without limitation your payment of all fees due hereunder, we will provide the services you select on our website through the Rivet Content Marketing and Management Platform (each a “Service” and collectively the “Services”). You may use the Services solely for their intended purpose in accordance with these Terms.
1.2 Infrastructure. We may host the Services using our own infrastructure or we may engage a third party to host the Services on our behalf. The use of a third party will in no way mitigate our obligations herein, and we will be fully liable for any acts or omissions of any third party service provider.
1.3 Rivet Sweepstakes Program. The Services may include an aggregated sweepstakes program (the “Sweepstakes Program”) whereby all participating Rivet clients pool end users’ entries for a periodic prize draw. If you choose to make the Sweepstakes Program available to your end users, you agree: (a) to comply with all applicable rules and regulations set forth in the Sweepstakes Program terms and conditions; (b) not to make any representations regarding the Sweepstakes Program that are inconsistent with the Sweepstakes Program terms and conditions; and (c) not to promote, or otherwise solicit entries in, the Sweepstakes Program through any means other than those provided through the Rivet Content Marketing and Management Platform, unless such solicitations include the following: (i) the phrase "no purchase necessary"; (ii) eligibility requirements; (iii) the start and end dates of the promotion; (iv) the identity of the sponsor (i.e., Rivet Works); and (v) a link to the complete official rules.
1.4 Support and Maintenance. We will provide you with reasonable maintenance and support for the Services during the Term. Updates to the Services will be provided at no charge to you. However, certain major functional updates or enhancements may, in our discretion, be considered new products that will be made available to you at an additional charge. You will be under no obligation to subscribe to such new products. Scheduled system maintenance will take place during a normal maintenance window during minimal-traffic times. During such time, the Services may be unavailable. Emergency maintenance may be required at other times in the event of system failure. We will use commercially reasonable efforts to notify you of the emergency maintenance event and promptly remedy any system failure and restore the Services.
1.5 Authorized User Accounts. You may establish accounts for your employees and your independent contractors, that are not competitors of ours, to use the administration area of the Services on your behalf (“Authorized Users”). The administration area of the Services and the functionality contained therein may be used solely for your internal consumption. You may not charge any fee for Authorized Users’ access to the Services. You and Authorized Users will promptly notify us in the event that you or an Authorized User becomes aware of any violation of these Terms.
1.6 Account Protection. You and all Authorized Users will protect the confidentiality of all account information, including user names and passwords. In the event that an Authorized User becomes aware that the security of its login information has been compromised or breached, the Authorized User must immediately notify you and you must promptly de-activate such account or change the account’s login information.
1.7 Assistance. You will provide us with all information and assistance as reasonably required for us to provide the Services.
1.8 Shopify Integration. If you use the Services in connection with a Shopify merchant store, then the following terms apply: (i) Rivet is solely responsible for the Rivet Content Marketing and Management Platform; (ii) Shopify is not liable for any fault in the Rivet Content Marketing and Management Platform or any harm that may result from its installation or use; (iii) except where expressly stated by Shopify, Shopify cannot provide assistance with the installation or use of the Rivet Content Marketing and Management Platform; and (iv) Rivet is solely responsible for any liability which may arise from your access to or use of the Rivet Content Marketing and Management Platform, including: (A) the development, use, marketing or distribution of or access to the Rivet Content Marketing and Management Platform, including support of the Rivet Content Marketing and Management Platform; or (B) Rivet’s access, use, distribution or storage of Client Data.
2. FEES AND PAYMENT
2.1 Fees and Expenses. For paid plans, you will pay us the fees based on the subscription plan you select. All fees are exclusive of applicable sales, excise, or use taxes, all of which you will be responsible for and will pay in full, except for taxes based solely on our net income. You authorize us to charge the fees to the credit card you have provided for your account. Fees may be charged monthly in advance, beginning on the date you sign up for a paid subscription plan.
2.2 Non-Payment and Suspension. If your credit card is declined, and you do not provide us with a valid credit card promptly after we notify you, we may suspend your access to the Service. We may also suspend your account and refuse further access to the Service if you initiate a charge-back on any amounts paid to us. You will continue to be charged applicable fees for the Services during any period of suspension. Furthermore, our suspension of the Services will not limit or prevent us from pursuing all other remedies available.
2.3 Fee Adjustments. We may increase fees at any time upon at least thirty (30) days' prior written notice to you.
3. PROPRIETARY RIGHTS
3.1 Service Ownership and Retained Rights. We own all right, title, and interest in and to the Services, including, without limitation, all underlying software, source code, platforms, algorithms, and technology, all modifications, improvements, upgrades, derivative works, and feedback related thereto, and all intellectual property rights therein. You do not own the Services, but only have a non-transferable, non-sublicensable, limited right to use the Services subject to and under these Terms. We reserve all rights not expressly granted to you hereunder.
3.2 Restrictions. You and any Authorized Users may not, and may not permit any third party to, (i) copy, reproduce, modify, translate, prepare derivative works of, de-compile, reverse engineer, disassemble or otherwise attempt to derive source code from the Services; (ii) use, evaluate or view the Services for the purpose of designing, modifying, or otherwise creating any environment, program, or infrastructure or any portion thereof, which performs functions similar to the functions performed by the Services; or (iii) use the Services in a service bureau or any other manner to provide services for a third party. Neither you nor any Authorized User may remove, obscure, or alter any copyright notice, trademarks, logos and trade names, or other proprietary rights notices affixed to or contained within the Services.
3.3 Data Collection, Ownership, and Use; Legal Compliance.
3.3.1 Client Data. We may collect certain user generated content (“UGC”) and other data from you or your end users in connection with the provision of the Services which, as and between you and us, you own (collectively, “Client Data”). You grant to us, and agree to ensure that any such end users grant to us, a perpetual, non-exclusive, royalty-free, irrevocable, world-wide license to use, disclose, and sublicense Client Data (a) in order to provide and monitor the Services, including without limitation, cross-channel syndication of UGC (b) for statistical, analytical and other aggregate uses including without limitation product research, development and improvement, (c) to contact your end users for the purpose of requesting additional content and feedback regarding their consumer experience. As between you and us, you acknowledge and agree that any derivatives of or improvements to Client Data developed by us are the sole and exclusive property of Rivet (“Rivet Data”). Upon your request, we will provide you with a raw data feed of the Client Data at no charge. We may charge a reasonable fee for an electronic copy of the Client Data.
3.3.3 Personally Identifiable Information. “Personally Identifiable Information” or “PII” means any information that, individually or in combination, does or can identify a specific individual or device or by or from which a specific individual or device may be identified, contacted, or located. In the event that you, your employees, your independent contractors, or Authorized Users request that we collect information that may be PII, you represent and warrant that you will obtain all necessary consents for us to collect or use your end users’ PII or other data in connection with the Services and that you will not request us to collect or use this data in violation of any applicable laws, including any applicable privacy laws.
3.4 Confidential Information. “Confidential Information” means any information disclosed by either party to the other party, either directly or indirectly in writing, orally, or by inspection of tangible objects (i) that the disclosing party identifies as confidential or proprietary; or (ii) that reasonably appears to be confidential or proprietary because of legends or other markings, the circumstances of disclosure, or the nature of the information itself. Confidential Information may also include confidential or proprietary information disclosed to a disclosing party by a third party. You acknowledge that the Services, and any other proprietary or confidential information provided to you by us constitute our valuable proprietary information and trade secrets. We acknowledge that the Confidential Information you provide to us constitutes your valuable proprietary information and trade secrets. Each party agrees to preserve the confidential nature of the other party’s Confidential Information by retaining and using the Confidential Information in trust and confidence, solely for its use as permitted and in connection with these Terms, and by using the same degree of protection that such party uses to protect similar proprietary and confidential information, but in no event less than reasonable care. Each party will have the right to seek an injunction (without having to post a bond) to prevent any breach or continued breach of this section. Each receiving party agrees to promptly report any breaches of this section to the disclosing party.
Notwithstanding the foregoing, Confidential Information does not include any information which (i) is now, or becomes, through no act or failure to act on the part of the receiving party, generally known or available to the public without breach of these Terms by the receiving party; (ii) was acquired by the receiving party without restriction as to use or disclosure before receiving such information from the disclosing party, as shown by the receiving party's files and records immediately prior to the time of disclosure; (iii) is obtained by the receiving party without restriction as to use or disclosure by a third party authorized to make such disclosure; or (iv) is independently developed by the receiving party without use of or reference to the disclosing party's Confidential Information, as shown by documents and other competent evidence in the receiving party's possession.
3.5. No Legal Advice. The collection of UGC will be subject to additional end user terms and conditions. Such terms and conditions may be provided by you or Rivet. If Rivet provides such terms and conditions, such provision is not intended to and does not constitute legal advice and no attorney-client relationship is formed. Use of any Rivet-provided end user terms and conditions is at your own risk.
3.6. Use of Endorsements and Testimonials. You represent and warrant that your use of the Services will fully comply with the Federal Trade Commission Guides Concerning the Use of Endorsements and Testimonials, located at 16 CFR Part 255.
3.7 DMCA Compliance. You represent and warrant that you will: (i) clearly post on your website(s) a policy that addresses alleged copyright infringement notices and complies with the Digital Millennium Copyright Act of 1998 (“DMCA”); (ii) obtain and clearly post the name and contact information of your designated copyright agent; and (iii) promptly respond to alleged infringement notices.
4. WARRANTY; LIMITATIONS OF LIABILITY
4.2 Warranty Disclaimer. EXCEPT AS SET FORTH HEREIN, WE DISCLAIM ALL WARRANTIES, CONDITIONS, OR REPRESENTATIONS (EXPRESS, IMPLIED, ORAL OR WRITTEN) WITH RESPECT TO THE SERVICES OR ANY SUPPORT RELATED THERETO. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.
4.3 Limitations of Liability. THE FOLLOWING LIMITATIONS OF LIABILITY WILL APPLY IRRESPECTIVE OF ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. IN NO EVENT WILL THE FOLLOWING LIMITATIONS APPLY TO THE AMOUNTS DUE FOR SERVICES UNDER THESE TERMS. BOTH PARTIES WILL USE REASONABLE EFFORTS TO MITIGATE THE DAMAGES FOR WHICH THE OTHER PARTY IS RESPONSIBLE.
4.3.1 No Special Damages. EXCEPT FOR CLAIMS ARISING UNDERS SECTION 3.2 – RESTRICTIONS, NEITHER PARTY IS LIABLE TO THE OTHER PARTY, IN CONTRACT OR IN TORT, FOR BREACH OF WARRANTY OR OTHERWISE, FOR ANY COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES OR ANY SPECIAL, INDIRECT, INCIDENTAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR LOSS OF INFORMATION, REGARDLESS OF WHETHER SUCH PARTY WAS OR SHOULD HAVE BEEN ADVISED OR AWARE OF THE POSSIBILITY OF THE FOREGOING.
4.3.2 Liability Cap. EXCEPT FOR CLAIMS ARISING UNDER SECTION 3.2 - RESTRICTIONS, IN NO EVENT WILL THE TOTAL COLLECTIVE LIABILITY OF EITHER PARTY UNDER THESE TERMS EXCEED THE AGGREGATE FEES PAID (PLUS AMOUNTS PAYABLE) BY YOU UNDER THESE TERMS DURING THE 6 MONTH PERIOD PRECEDING THE DATE ON WHICH THE CLAIM AROSE.
4.4 Your Indemnity. You will defend, indemnify and hold Rivet and its officers, directors, employees, and agents harmless from all damages finally awarded, including reasonable attorneys’ fees, that arise from a third party’s claim resulting directly from (a) unauthorized use of the Services by you or any Authorized User; (b) use of the Services by you or any Authorized User in violation of any law or regulation; (c) your use of the Client Data or Rivet Data; (d) our use of the Client Data in accordance with this Agreement; and (e) a breach of your representations and warranties.
4.5 Our Indemnity. We will defend, indemnify and hold you harmless against all damages finally awarded arising from a third party’s claim that the Services, as provided by us to you within the scope of these Terms, infringe any trademark, copyright or patent in the United States. We will have no liability to indemnify a claim of infringement to the extent it arises from: (i) infringing matter supplied by you; (ii) unauthorized modifications or uses of the Services; or (iii) your acts or omissions not in accordance with these Terms.
4.5.1 If your use of the Services is enjoined due to a third party claim of infringement for which we are required to indemnify you then we may, at our expense and within our sole discretion: (i) procure for you the right to continue using the Services; (ii) replace or modify the enjoined Service to make it non-infringing but functionally equivalent; or (iii) terminate the enjoined Service and return any fees paid for infringing Services not yet rendered.
4.5.2 The indemnification obligations set forth in this Section 4.5 are our sole and exclusive obligations, and your sole and exclusive remedies, with respect to infringement or misappropriation of intellectual property rights of any kind.
4.6 Indemnity Procedures. The indemnified party will (i) provide prompt notice of the claim to the indemnifying party; (ii) give the indemnifying party sole control of the defense and settlement of the claim; (iii) provide the indemnifying party all available information, assistance, and authority to defend; and (iv) not compromise or settle such claim without the indemnifying party’s prior written consent.
4.7 Proportional Liability. Each indemnitor’s liability to pay or reimburse any indemnified claim is limited to the extent of the indemnitor’s proportional contribution. Neither party has any liability to the extent that any losses in conjunction with indemnified claims are attributable to acts or omissions of the other party or its indemnitees.
5.1 Term. These Terms will remain in effect for as long as we provide Services to you.
5.2 Termination. Either party may terminate the Services upon written notice to the other party, which termination will be effective at the end of the then current pre-paid billing period.
5.3 Suspension. Rivet reserves the right to suspend your right to access or use the Service at any time at its discretion and without notice if you are not complying with these Terms, or are using the Service in a manner that would cause legal liability or otherwise disrupt the Service.
5.4 Effect of Termination. Upon termination of these Terms, you and any Authorized Users must immediately stop using the Services, return or destroy all documentation, and certify in writing such return or destruction. We may irretrievably delete Client Data upon termination of these Terms. Any provision of these Terms that contemplates performance or observance subsequent to termination or expiration of these Terms (including, without limitation, confidentiality, limitation of liability and indemnification provisions) survives termination or expiration of these Terms and continues in full force and effect.
6.1 Publicity. You agree that the Services may be branded with an identifying mark similar to “Powered by Rivet”. You will (i) provide reasonable assistance to Rivet in its preparation of a press release announcing you as a new Rivet customer within 15 days after the Effective Date; (ii) provide a quote from a senior marketing executive for use in Rivet marketing materials; (iii) provide Rivet with a file containing your logo(s) for use on Rivet’s web site and in its sales collateral; (iv) provide reasonable assistance to Rivet in the preparation of two case studies for external use that detail your use of the Services, featuring specific results, with the view to publishing the first study within six months after the Effective Date, and the second study within one year after the Effective Date; (v) promote the case studies jointly with Rivet to the press and analyst community through direct conversations, as well as in marketing events, industry conferences or trade show speaking engagements; and (vi) upon request, serve as a reference to media and/or industry analysts and to Rivet potential customers and investors. You grant and agree to grant to us a perpetual, non-exclusive, royalty-free, irrevocable, world-wide license to use and display UGC, screenshots and other examples of the Services displayed on your website in our sales collateral and promotional materials.
6.2 Independent Contractor. In performing under these Terms, each party is acting as an independent contractor, and in no way are the parties to be construed as partners, joint venturers, or agents of one another in any respect.
6.3 Export and Other Laws. Both parties agree to comply with all applicable laws, including without limitation, export and import regulations of the United States and other countries. You further agree not to export or re-export any software included within the Service, either directly or indirectly, without both parties’ written consent and any required license from the appropriate governmental agency.
6.4 Force Majeure. Neither party will be in default for failing to perform any obligation hereunder, if such failure is caused solely by supervening conditions beyond the parties’ respective control, including without limitation acts of God, civil commotion, strikes, terrorism, failure of third party networks or the public Internet, power outages, labor disputes or governmental demands or restrictions.
6.5 Assignment. You will not assign these Terms or the right to access and use the Services, whether voluntarily or by operation of law, nor will you delegate your duties hereunder and any attempt to do so will be null and void. Any assignment in contravention of this subsection is void. Rivet may assign these Terms, in whole or in part, in its sole discretion.
6.6 Notice and Delivery. Except as otherwise provided herein, all notices, statements and other documents, and all approvals or consents that any party is required or desires to give to any other party, will be given in writing and will be served in person, by express mail, by certified mail, by overnight delivery, by facsimile, or by electronic mail at the addresses as may be designated by such party. Delivery will be deemed conclusively made (i) at the time of service, if personally served, (ii) five days after deposit in the United States mail, properly addressed and postage prepaid, if delivered by express mail or certified mail, (iii) upon confirmation of delivery by the private overnight deliverer, if served by overnight delivery, and (iv) at the time of electronic transmission (with successful transmission confirmation).
6.7 Miscellaneous. These Terms are governed by the laws of the State of Texas (excluding any rule or principle that would refer to and apply the substantive law of another state or jurisdiction). Further, the parties agree that any claim or cause of action under or relating to these Terms will be brought in the state or federal courts located in Austin, Texas and the parties agree to submit to the exclusive personal jurisdiction of such courts. These Terms constitute the entire agreement between the parties regarding the subject matter stated herein, and supersedes all previous communications, representations, understandings, and agreements, either oral, electronic, or written. Nothing contained in any purchase order or other document will in any way modify these Terms or add any additional terms or conditions. If any provision of these Terms, or the application thereof, will for any reason and to any extent be determined by a court of competent jurisdiction to be invalid or unenforceable under applicable law, a valid provision that most closely matches the intent of the original will be substituted and the remaining provisions of these Terms will be interpreted so as best to reasonably effect its original intent. No delay or omission by a party to exercise any right or power occurring upon any breach or default by the other party with respect to these Terms will impair any such right or power or be construed to be a waiver thereof.
If you have any questions or require further clarification, please contact support.