RIVETING Q&A

I'm looking to spruce up my garden but don't know what else matches. What do you recommend?

Do you carry a chair like this but in leather?

I just bought a new kayak but I'm looking for an attachment that will fit this mount, do you have one?

I need a new shirt. Which one would go best with this outfit?

I need one of these. I don't know what to call it. Can you help?

SEE AND HEAR YOUR CUSTOMER'S QUESTIONS

Would you prefer to read a question from a prospective customer, or stand right next to them, hear their voice, and see what they see? Yes, us too.

 

Riveting Q&A lets you see through your customer's eyes, helping you sell more while driving higher customer satisfaction and loyalty. Shoppers easily snap, type, and tap to get assistance in finding the right products to purchase.

Get started with Riveting Q&A in just minutes.

Available to be added to any Rivet plan and complementary for all Enterprise plans.

ENGAGE PROSPECTS WHILE THEY'RE RESEARCHING

Rivet Q&A engages shoppers everywhere they spend their time – from websites to email to social media and apps — maximizing your ability to reach them as they research products and services.

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Place prompts anywhere!

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Mobile-first video and photo capabilities.

POWERFUL AND EASY

Words are great. But they're better with pictures, motion, and sound.

Built on the Rivet Works platform, Riveting Q&A is intuitive for customers and staff to use, and delivers powerful conversion, retention, and analytics capabilities that are unmatched in the industry.

EVERYONE HAS QUESTIONS

For B2C

  • Shoppers who are looking for inspiration, but don't know what to ask for.
  • Gift givers who need help picking just the right present.
  • Loyal customers who need a refill, replacement, or second product from you.
  • Suppliers and distributors who need to share information with you to drive your business.

For B2B

  • Prospects who know their needs, but need help finding the right products.
  • Loyal customers who need a refill, replacement, or second product from you.
  • Suppliers and distributors who need to share information with you to drive your business.

For E2E

 

  • Service personnel need quick answers to problems they spot in the field.
  • Corporate employees need a fast, efficient way to get answers to questions while on travel or in the conference room.

You might think about Riveting Q&A as a concierge, personal shopper, or expert consultant – we think about it as the best way to engage people to help drive your business forward.

Get started with Riveting Q&A in just minutes.

Available to be added to any Rivet plan and complementary for all Enterprise plans.

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MODERN EXPERIENCES

Mobile-first capture of video, photo, text, location, and more.

Multiple Question Formats

FULL LIFECYCLE COVERAGE

Multiple question formats to support pre-sales, point-of-sale, and post-sales engagement.

Intelligent Email Routing

AI-BASED ROUTING

Intelligent routing of questions based on topic, product category, and more.

Visual Responses

VISUAL COMMUNICATION

Visual responses, enabling brands to reply with product photos, how-to videos, and more.

Workflow Management

WORKFLOWS

Powerful workflow management including internal controls and notifications to protect your business.

Onsite Displays

PLUG-N-PLAY DISPLAYS

Onsite displays featuring questions and answers for all shoppers.

Email Open Rate

EMAIL ALERTS

90% email open rate for staff-answered questions.

Enterprise Performance

SEAMLESS PERFORMANCE

Enterprise scalability, flexibility, and security just as you'd expect