Capture Meaningful Customer Experiences

Influence clicks, shares, and conversions in social and on your website.

Store: Sam Bat USA
Product: Little League CD1 2-Bat Pack
"Great balance. Practice with it every day..."
Video story submitted by: D. Chun

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Invite people to share their experiences with your products and brands.

Show their experiences throughout your website and on social media.

Learn what content performs the best and how you should be using it.

Fast. Simple. And way more effective.

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Stories collected by our app and posted to social get up to 450% more interaction than a retailer's typical post.

Collect customer experiences with your products

Your customers receive an email invitation asking them to submit stories about their experiences. Submissions are tailored for you and include:

Videos and photos
Long narrative and short comments
Lots of info about your customers

Display your customer experiences on social and across your site

Moderate and control the stories we deliver to sites, stores, and social media. Our displays automatically show the "right" content, building trust and influencing buy, try, or sign-up decisions. Post to social daily, and give your customers multiple opportunities to share.

One-click moderation
Quick-loading, responsive displays
Facebook, Twitter, and Pinterest sharing

Improve performance and optimize sales and marketing

Your content is organized because we automatically add tags, categories, and locations to people's stories. You'll learn what works and how to use it.

Multiple product tagging
Conversion tracking and reporting
Top content notifications

Summit Sports Case Study

ACK, a Summit Sports brand, was looking for effective ways to capture and present their adventurers’ stories. Discover how Rivet Works helped generate meaningful stories that showcased the value of their products, giving them great results within weeks!

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We Serve A Wide Variety

Our Customers Dig Us

What a great idea! Wish I'd known about Rivet Works earlier. Easy to work with, customer service is responsive, and my sales are up. What's not to like?

- Rob Longenecker, Owner of Tucker Gun Leather

I am so glad I have it enabled on my site, and I consider Rivet to be my most valuable BigCommerce app, hands down. Thanks Rivet!

- Debra Shaw, Owner of Moore Parts Source

I was worried that customers wouldn't participate, or if they did, I was concerned that they wouldn't post quality content. Their responses have blown me away.

- Kate Dillon, Owner of Crate Insider

I think this is a wonderful tool that helps display products in their natural environment. I've been overwhelmed with submissions.

- Melissa Vriesinga, Owner of Funky Monkey Fabrics

Have been nothing if not pleasantly surprised with the results. Great product/ glad I gave it a try.

- Karen Austin, Owner of Cycle Stop Valves

FREE 2017 Report

Ecommerce Consumer Insights

This report is for retail stores that need to understand how consumers shop online, want actionable advice on how to market their business, win back profits from third-party marketplaces, and grow a loyal following.

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Let's chat about how Rivet Works can help you capture meaningful customer experiences.